Note: Select the Include Memory dump check box only if the technical support representative requests you to do so. The Open dialog box closes, returning you to the Problem Reporting tool. When you have located the desired file, click it, and then click Save.Note: For media issues (such as one way audio or video or missing audio or video), get Wireshark traces. Windows 7, 8 and 10: C:\Users\username\AppData\Local\Cisco\Unified Communications\Jabber\CSF\History.Navigate to the following database file folders:.To add screenshots of the issue or the exact error message, do the following:.In the Problem details and steps to reproduce the problem box, type all of the required steps to reproduce the problem.In the Summary of the problem box, type a brief description of the problem.In the Cisco Jabber tool, click on the Select dropdown menu, choose the area where the problem occurs within Jabber (e.g., sign in/sign out, audio/video calls).Note: The problem report does not include the database file for issues related to contact resolution on the Call History tab. On the submenu, click Help > Report a problem.In the upper-right corner of the Cisco Jabber application, click the Cog icon.Reproduce the issue to allow for easier investigation.Windows 7, 8, and 10: C:\Users\username\AppData\Local\Cisco\Unified Communications\Jabber\CSF\Logs.You can find them in the following folders: Delete all logs in your operating system.To generate a Cisco Jabber problem log on the Windows client, follow these steps: If you have a recurring issue in Cisco Jabber (e.g., video or chats not working), you can create a clean, detailed report.
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